Responsible Gaming
Gaming Should Be Entertainment
At True Fortune Casino, we believe that gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. If you choose to gamble, please do so responsibly and only with money you can afford to lose.
The house always has a mathematical advantage in casino games. There is no guaranteed way to win, and gambling carries financial risk.
Age Verification
All users must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use True Fortune Casino. We are committed to preventing underage gambling and comply with all UK gambling regulations.
If you are under 18, please do not access this site. Parents and guardians concerned about a young person's gaming habits should seek support from relevant authorities.
Warning Signs of Problem Gambling
If you recognise any of the following signs, you may be developing a gambling problem:
- Gambling more frequently or with larger amounts than intended
- Chasing losses by gambling more to try to recover money lost
- Hiding gambling activity or lying to friends and family about how much you gamble
- Experiencing mood swings related to gambling wins and losses
- Neglecting work, education, relationships, or personal responsibilities due to gambling
- Using gambling to escape stress, anxiety, depression, or other negative emotions
- Borrowing money or getting into debt to fund gambling
- Experiencing withdrawal symptoms when unable to gamble (anxiety, irritability)
- Unsuccessful attempts to cut down or stop gambling
- Spending money needed for essentials (bills, food, rent) on gambling
If you experience any of these signs, please seek help immediately.
Self-Help Tools & Safer Gambling Features
True Fortune Casino offers the following responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a session or period
- Session Time Limits: Set time restrictions for your gaming sessions to prevent excessive play
- Reality Checks: Receive regular reminders during play about the time elapsed and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing True Fortune Casino
- Account Cooling Off: Request a temporary pause on your account (typically 6 months) before deciding on permanent closure
These tools are available in your account settings. We encourage you to use them as part of your responsible gambling strategy.
Support Organisations & Resources
If you or someone you know needs help with problem gambling, please contact one of these organisations:
United Kingdom
- GamCare – Free confidential support and counselling for problem gamblers
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, 24/7) - GamStop – The National Self-Exclusion Scheme for Great Britain
Website: www.gamstop.co.uk
Self-exclude from all UK-licensed online gambling operators - National Problem Gambling Clinic – NHS specialist treatment service
Website: www.cnwl.nhs.uk/npgc
International Resources
- Gambling Help Online (Australia) – www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada) – www.responsiblegambling.org
- National Council on Problem Gambling (USA) – www.ncpgambling.org
National Helpline: 1-800-522-4700 (confidential, 24/7) - Bundeszentrale für gesundheitliche Aufklärung (Germany) – Information and support on problem gambling
All of these services are confidential and available to provide support, advice, and treatment options.
If You Need Help
If you believe you have a gambling problem, take action today. There is no shame in seeking help – problem gambling is a recognised condition, and effective treatment and support are available.
Do not wait. Contact GamCare, GamStop, or one of the organisations listed above. Speak to someone you trust – a friend, family member, or healthcare professional.
Remember: You are not alone, and help is available.
Our Commitment
True Fortune Casino is committed to operating responsibly and promoting safe gambling practices. We comply with all UK Gambling Commission regulations and regularly review our responsible gaming policies. If you have concerns about our practices, please contact us or report to the UK Gambling Commission.